Baptist Health is a mission-driven not-for-profit healthcare organization with more than 23K employees.
In the healthcare industry, when a shortage of qualified staff directly affects patient outcomes, controlling turnover is vital. Baptist Health is a mission-driven not-for-profit healthcare organization with more than 23K employees, 1,500+ of whom are providers, and among its healthcare facilities operates nine hospitals, primarily in Kentucky and southern Indiana. In 2021, Baptist Health found itself facing increasing turnover numbers. Much like other healthcare organizations during the height of the pandemic, Baptist Health was losing people and couldn’t recruit fast enough to permanently fill the vacant roles and was forced to rely on costly agency staff to meet patient needs. They needed a way to stem the loss of valuable talent and provide their organization with a break long enough to catch up.
Increased retention rate to 94.68%
Realized an ROI of 158%
Reduced annualized turnover rate to 10% for at-risk cohort
We are able to predict somebody is thinking about leaving before they know that they’re thinking about leaving.
System Vice President, Human Resources