Guide
People Analytics Software Comparison Guide
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Unisys Connected ServiceNow and Salesforce Data to Find Top Technicians and New Savings
Unisys, a global technology solutions company, treats its people as its most significant investment, but connecting workforce data to business outcomes across many systems was a challenge.
With Visier People Extend, Unisys connected its workforce data with ServiceNow and Salesforce, ranked its top-performing technicians by region, moved people analytics from HR to IT for deeper collaboration, and turned combined insight into real-time, self-service answers that optimize costs and surface new savings.
5+ years
connecting people and business data with Visier
Our Summary:
Industry
Technology
Headquarters
Blue Bell, Pennsylvania
Company size
Public
Visier solutions used
Workforce Insights
The challenge:
Unisys, a global technology solutions company, had multiple transformation projects underway and needed to raise productivity, optimize talent deployment, and strengthen retention, with workforce investment representing the bulk of global management costs.
Why Visier Workforce AI:
Unisys adopted Visier People Extend to connect its workforce data with business systems like ServiceNow and Salesforce, explore insights by person, business unit, or location, and shift people analytics from HR to IT for deeper collaboration.
Key outcomes:
Unisys can now rank its top-performing technicians by region using ServiceNow data, is exploring the Visier-Salesforce integration to link tenure and performance on sales teams, and has enabled real-time, self-service insights that optimize costs and surface new savings.
THE CHALLENGE
Managing workforce efficiency through constant change
Unisys had multiple transformation projects underway to improve workforce management. With workforce investment representing the vast majority of global management costs, it needed to raise productivity, optimize how it deployed talent, and strengthen retention all at once. Like many technology organizations through the pandemic and the Great Resignation, Unisys saw revenue-optimization opportunities tied to talent turnover, which pushed it to seek a people-first, business-process-agnostic solution built to support its workforce and scale for future growth.
THE SOLUTION
Connecting workforce metrics to business impact
When Unisys started using Visier in 2020, it focused on workforce metrics. With Visier People Extend, an integrated data ecosystem now lets the team explore insights by person, business unit, or location, so Unisys can see, for example, which locations drive the strongest profitability. That capability helps it navigate market volatility by managing costs, comparing average cost-of-living by location, understanding which skill sets are needed, and responding strategically to keep improving performance.
THE OUTCOME
Self-service analytics for strategic decisions
With Visier, Unisys can analyze current ServiceNow data to find and rank its top-performing technicians by region, optimizing time and resources in its busiest locations and creating significant business value. The team is also exploring the Visier-Salesforce integration to investigate the relationship between tenure and performance for sales teams, and it plans to integrate more data sources through Extend for a fuller view of productivity and financial impact. Moving people analytics from HR to IT has opened up broader collaboration across the organization.
Using Extend, we're leveraging Salesforce and ServiceNow data to see how it impacts our business and explore opportunities for recovery and savings. We are experimenting with one of our business units, and that's going very well so far. We see huge potential for savings through that solution. - Dibyendu Sharma Mondal, Head of People Analytics, HR Technology and Ops
