Effective starting May 1, 2019.

TRUSTe

Visier values your trust and respects your privacy. We take our privacy obligations seriously and are committed to being proactive and transparent about our information handling practices.

This Privacy Statement explains how we collect and handle information in connection with our Services and outlines your choices regarding our collection, retention, and processing of your information. Additional information on our privacy practices is provided in supplemental privacy notices provided prior to, or at the time of, information collection. Learn more about Visier’s commitment to privacy and data protection on the Visier Trust site located at https://trust.visier.com.

Visier applies the same Privacy Statement worldwide. We provide a courtesy translation in French and German to best serve our customers. If any discrepancies exist, the English version will prevail.

This document provides information on the following topics:

Terms Used in this Privacy Statement

“App” means a Visier mobile application that interfaces with the Service Platform.

“Customer Data” means the data we process in the Service Platform as governed by a Subscription Agreement.

“Frameworks” means the EU – U.S. and Swiss – U.S. Privacy Shield Frameworks.

“Service Platform” means the Visier service platform.

“Services” means the Sites, the App and the Service Platform and any other interaction you may have with us (for example, by attending our events).

“Sites” means the Visier website located at www.visier.com and other web pages we operate in which we post a direct link to this statement.

“Subscription Agreement” means a separate agreement governing access to and use of the Service Platform by a third party and its authorized users.

“Visier” means Visier, Inc. and its subsidiaries. The term “we”, “us”, and “our” also refer to Visier.

Information We Collect

We collect information when you visit and use our website, products and services, or otherwise interact with us. Depending on your relationship with us, we collect information in the following ways:

Information you provide through support channels

Our Services include customer support in which you may provide us information regarding a problem you are experiencing with our Services. When you open a support ticket, speak to one of our team members, or engage with our support team, you will be asked to provide contact information, a summary of the problem, and relevant documentation, screenshots or information for purposes of resolving the issue.

Recruitment information

You may provide us with information in connection with a job application or inquiry. See our Visier Careers Privacy Notice at https://www.visier.com/careers-privacy-notice.

Registration  information

We collect your information when you register for our events or webinars.

Payment information

We may collect payment information when you register for our events such as payment card details which we collect using secure payment processing services.

Additional information provided to Visier

We receive other information when you submit content to our Sites (e.g. contact us), when you download our newsletters, when you indicate that you would like to receive any of our Services, when you visit our offices, when you speak to us over the phone, when you participate in surveys or focus groups, when you provide a testimonial, and when you interact with our branded social media accounts.

‘Special category’ data

We do not collect information that is particularly sensitive (e.g. genetic data, biometric data, racial or ethnic origin, religion) unless it is volunteered by you.

Sensitive information we may collect include food allergies or dietary requirements which can imply or suggest your religion, health, or mobility requirements. Such sensitive data is only shared within Visier or with our third-party service providers acting as data processors for the purpose of providing the services you request and will not be shared or used for any other purposes.

Information We Collect Automatically

We use tools such as cookies, web beacons and similar technologies to automatically collect information from your computer or mobile device as you navigate through or use our Services.

Usage data We collect information in connection with the use of the Service Platform by individual users. This includes Internet Protocol (IP) address, browser type, session ID, the features you use, the links you click on, login date and time stamps, content viewed or created, and other actions you take.
Device and browser information We collect data from the device you use to access our Services such as IP address and browser type.
Log data Our servers collect information when you access or use our Sites and record it in log files. This information includes IP address, the address of the web page visited, browser type and settings, operating system, login date and time stamp, information about browser configuration and plugins, language preferences, and cookie information.
Marketing information If you choose to receive marketing emails or newsletters, we track whether you have opened these messages and whether you clicked on links contained within these messages to better personalize future communications.
Social media features and widgets Our Sites include social media features or widgets, such as Facebook Like or Share buttons. Use of these features may collect your IP address, the page you are visiting on our Sites, and may set a cookie to enable features to function properly. Your interactions with these features are governed by the privacy notice of the third party providing these features.
Cookie information Cookies are small text files that are stored on your computer by your browser when you visit a website. We, or an authorized third party, may place a cookie on your browser when you visit our Sites, use our Service Platform, or click on a link to be redirected to our Sites from a referring web page. We use both session-based and persistent cookies on our Sites. You can control the use of cookies at the individual browser level but choosing to disable cookies may limit your use of certain features of functions on our Sites. For more information see our Cookie Notice at https://www.visier.com/cookies/.

Information We Collect from Other Sources

We collect information about you from other sources, including third party providers of business contact information from whom we have purchased information, and combine this information with information provided by you. We use this information to update and analyze our records, identify new customers and create tailored marketing communications.

How We Use the Information We Collect

Information that Visier collects and receives is used for legitimate business interests or to comply with legal obligations including to:

Operate, maintain and improve our Services This includes delivery of the Services under a Subscription Agreement; prevent or address service errors; monitor security or technical issues; analyze and monitor usage or trends; track aggregate traffic patterns throughout the Sites; measure and analyze user behaviour; other activities upon a customer’s request; and to operate, maintain and improve our Services.
Communicate with you about the Services This includes providing customer support; informing you about changes in our Services; sending important Services-related notices such as downtime or security alerts; announcements regarding new product features; and responding to your requests and questions. These are service-related communications and you may not opt out of them.
Send relevant marketing or promotional material We use contact information to send you marketing and promotional communications or other Visier news that may be of interest to you. We combine information from third party sources with information we hold about you to help make our sales and marketing efforts more relevant to you, and to personalize and improve your experience. These are marketing messages and you can control whether you receive them.
Manage events and attendance We use information to manage our events, track attendance, and obtain feedback to improve future events.
Engage through forums and surveys We use contact details, comments and feedback to engage with our customers and partners in online forums and for conducting customer satisfaction, industry research, and post-training surveys. We use survey results to help improve products and services.
Enhance Services We improve and enhance our Services based on customer feedback, historical use and predictive models.
Manage security and authentication We use contact details, identification information and CCTV footage for safety and security of Visier guests, staff and premises and login credentials for access to our network and digital assets.
Train and educate We use contact details for the purpose of providing training and education for our customers and partners.
Testimonials We display customer or user testimonials in our marketing materials with consent. If you wish to update or delete your testimonial, please contact us by email to marketing@visier.com.
Manage accounts We use your information to contact you for invoicing, account management and to keep track of billing and payments.

Even when we may have a legitimate interest in processing your information, we will not do so if it overrides your interests, rights and freedoms.

Aggregated Information

We create statistical, aggregated information relating to our users and Services for performance optimization, resource support and research. Aggregated information includes data derived from certain values calculated, isolated, or inferred from Customer Data in combination with other sources in aggregated form and does not identify any individual. We use aggregated information to understand our customers and to develop, improve, and/or market our Services.

How We Share and Disclose Information

We do not sell, share or otherwise disclose information we collect except as described in this Privacy Statement. We share information in the following ways:

Within Visier We share information within the Visier group of companies for purposes of data processing and storage.
Third party service providers

We share information with third party service providers who have been appointed as data processors to perform functions and services on our behalf and who are provided only with information necessary to perform the services. Examples of these services include customer relationship management, payment processing, and system monitoring.

Service providers are not permitted to disclose information to others without our authorization or to use information for their own purposes.

Partner products or services We partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from us, we may share information we collect from you in connection with your purchase with our joint promotion partners. We do not control our business partners’ use of your information which will be in accordance with their own privacy policies.
Law enforcement We may be compelled to disclose information in response to a lawful request to meet national security or law enforcement requirements, as well as to protect the rights, property or safety of Visier, its business partners, you or others. This includes complying with court orders such as subpoenas, warrants, or other legal processes.
Merge, acquisition or sale We reserve the right to transfer information in the event we are involved in a merger, acquisition, or sale of any or all assets. You will be notified by email or prominent notice on our website of change in ownership, uses of your information and choices you have regarding your information.

International Transfers within Visier Companies and to Third Parties

Visier operates globally and transfers personal information to Visier in the U.S, to any Visier subsidiary, or to third parties and business partners that are located in countries around the world. Personal information may be processed outside the European Economic Area (EEA) and in countries which are not subject to an adequacy decision by the European Commission (EC) and which may not provide for the same level of protection as the EEA. When you provide personal information to Visier, you consent to the processing and transfer of your information outside of your country of residence where data protection standards may be different. Our privacy practices are aligned with the requirements of the General Data Protection Regulation (GDPR) and the UK Data Protection Act. Visier complies with applicable data protection laws when transferring personal information and will always protect your information in accordance with this Privacy Statement. Visier utilizes the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, EC-approved standard contractual data protection clauses, or other appropriate legal mechanisms to safeguard the transfer.

Privacy Shield Notice

Visier participates in and has certified its compliance with the Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union (EU), United Kingdom (UK), and Switzerland, to the United States. Visier is committed to subjecting all personal information received from the EU and the UK and/or Switzerland in reliance on Privacy Shield. If there is any conflict between this Privacy Statement and the Privacy Shield Principles, the Privacy Shield Principles will take precedence. Learn more about the Privacy Shield Program and view Visier’s certification on the Privacy Shield Framework site maintained by the United States Department of Commerce, currently located at https://www.privacyshield.gov.

We are responsible under the Frameworks for the processing of personal information we receive and, in accordance with the Privacy Shield Principles regarding onward transfers, the processing of personal information we subsequently transfer to a third party acting as an agent on our behalf. We remain liable, in accordance with these Principles, if our third-party agents process such personal information in a manner inconsistent with these Principles, unless we prove we are not responsible for the event giving rise to the damages.

In addition, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We encourage you to contact us should you have a Privacy Shield or general privacy-related complaint. Please see the section on Dispute Resolution below. Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

How We Protect Information

In order to protect your information from unauthorized loss, or unauthorized use, access or disclosure, Visier employs reasonable and appropriate physical, technical and security safeguards to protect information. This includes the adoption of industry standard technical and organizational measures to secure the information we store. All systems used to support Visier’s Services are governed by Visier’s corporate security policies which are built upon industry standards and best practices such as the International Organisation for Standardization (ISO) 27001 family of standards and National Institute of Standards and Technology (NIST) standards.

Access to your information is restricted to authorized Visier employees and authorized third parties who need to know that information in order to process it for us and who are subject to strict confidentiality obligations.

The Services employ Secure Socket Layer (SSL) technology using both server authentication and data encryption. The Services are hosted in a secure server environment that uses firewalls, intrusion detection systems, and other advanced technology to protect against interference or access from outside intruders.

While Visier has implemented safeguards to protect your information, given the nature of communications and information processing technology, Visier cannot guarantee that your information is absolutely secure in all situations. It is your responsibility to ensure you are accessing the Services using an up-to-date web browser. You are also responsible for maintaining the security and confidentiality of any usernames and passwords associated with the Services.

For your own protection, we encourage you to not include personal information, credit card, or other sensitive information in any emails you send to us.

Keeping your information secure is our priority. We encourage responsible reporting of any vulnerability that may be found across our Services. To report a potential vulnerability or to make an enquiry about security of our Services, please contact our Security team by email to security@visier.com

How Long We Keep Information For

Visier retains information for as long as needed to fulfill the purpose for which it is collected or as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.  Visier retains Customer Data according to the timeframes set forth in the Subscription Agreement or as otherwise authorized by our customers.

Information We Process on Behalf of Third Parties

Customers routinely provide Customer Data for processing in connection with our Service Platform. Visier does not share or distribute any Customer Data except as described in the contractual agreement between Visier and the customer, or as may be required by law. We process Customer Data in our Service Platform under the direction of our customers. Visier has no direct relationship with the individuals whose personal information are contained in the Customer Data. Our customer is the “controller” with respect to its Customer Data and Visier is the “data processor”. The customer is responsible for providing all notices and fulfilling all requests associated with the collection and use of Customer Data.

Your Privacy Rights and Choices

You may have rights relating to your information under privacy or data protection laws. Subject to verification of your identity, you may request access to and correction of, your information. Additionally, the following options are available to you, upon request, for the exercise of your rights:

  • Provide a description of the information we process about you;
  • Rectify or update inaccurate or incomplete information about you;
  • Delete or request erasure of information about you (unless an exception applies);
  • Restrict the processing of information, in certain circumstances;
  • Withdraw your consent where you have previously given consent to process your information; and
  • Provide a copy of your information in a structured, commonly used and machine- readable format, in certain circumstances.

These options may be limited in some situations such as where we can demonstrate that we have a legal requirement or legitimate interest to process your information.

If you would like to make one of these requests, please contact our Privacy Office by email to privacy@visier.com. We will respond to your request within a reasonable timeframe.

If you subscribe to our newsletter(s) or other marketing communications, you may choose to stop receiving those communications by using the unsubscribe link included in our emails or by contacting us by email to marketing@visier.com.

Children’s Privacy

In accordance with the U.S. Federal Children’s Online Privacy Protection Act (COPPA) and other applicable data protection laws, Visier does not knowingly collect personal information from any individual under the applicable age of consent without parental or guardian consent. If you believe that we may have collected personal information from someone under the applicable age of consent in your country without the proper consent, please contact us by email to privacy@visier.com and we will take action to investigate and delete such information.

Dispute Resolution

If you have an unresolved complaint or concern that we have not been able to address satisfactorily, please file a report with TrustArc, our US-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. We have also committed to cooperating with data protection authorities in the EEA, UK, and/or the Swiss Federal Data Protection and Information Commissioner (as applicable) in relation to unresolved complaints.

Notice to End Users

Where the Services are made available to you through an organization (e.g. your employer), that organization is the administrator of the Services and is responsible for the accounts and/or Services over which it has control. Visier is not responsible for the privacy or security practices of an administrator’s organization.

Links to Other Websites

We provide links to third-party websites and services that are outside our control and which are not covered by this Privacy Statement. We encourage you to review the privacy statements posted on those websites.

Updates to this Privacy Statement

This Privacy Statement is updated from time to time to reflect changes in our Services, practices or technologies, and to comply with legal requirements. The most current version will be posted on our website. We encourage you to review this Privacy Statement to stay informed about our privacy practices. If the changes are significant, we will provide a more prominent notice on our website and indicate at the top when it was most recently updated.

The previous version of our Privacy Statement may be accessed at here.

Contact Us

If you have questions about this Privacy Statement, please contact our Privacy Office by email to privacy@visier.com.

To communicate with our Data Protection Officer (DPO) please send an email to dpo@visier.com, by phone to: 1-888- 277-9331, or send a letter by post to: Visier Privacy Office, #400-858 Beatty Street, Vancouver BC, V6B 1C1.