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Transforming Workforce Insights and Retention at CommonSpirit Health

CommonSpirit Health worked with Visier to replace old reporting systems, centralize people data, and improve retention by repurposing employee stay interviews. Using Visier Workforce AI, the company was able to track the effect of its actions better, save money, and deliver insights to leaders to improve confidence in the business value of people analytics.

CommonSpirit Health is a nonprofit health system dedicated to advancing health for all people. As one of the largest nonprofit Catholic healthcare systems in the United States, the organization delivers more care to more people, including over 20 million inpatient encounters at 137 hospitals and more than 2,600 care sites.

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Our Summary:

Industry

Healthcare

Headquarters

Chicago, Illinois

Company size

150,000+

Visier solutions used

Workforce Insights

The challenge:

CommonSpirit Health, a nonprofit health system with more than 150,000 employees, relied on siloed, manual HR reporting that made it hard for leaders to find workforce insights or have data-driven conversations about talent.

Why Visier Workforce AI:

Visier gave CommonSpirit Health a way to replace part of its reporting infrastructure and centralize its people data. With Visier, it could also bring stay interview data into the same model.

Key outcomes:

By putting a dollar value on turnover and linking it to stay interview scores, CommonSpirit Health found lower turnover and higher retention among employees who had stay interviews. That finding built the case for a targeted retention strategy that saves the organization money.

THE CHALLENGE

Modernizing reporting for dynamic workforce decisions

CommonSpirit Health's HR organizations were overburdened with siloed, manual reporting that made it hard to uncover relevant workforce insights. Leaders needed to go beyond static reports and get dynamic, data-driven conversations about talent and performance. They used Visier Workforce AI to replace part of the current reporting infrastructure, centralize data, and enable nimble, potent decision-making for the organization.

THE SOLUTION

Agile analytics improved retention and cost savings

With Visier, CommonSpirit Health brought its employee stay interview data into the Visier model to track outcomes and retention rates. This allowed them to monitor which of their employees received stay interviews and conduct analysis on turnover.

By putting a dollar value on the cost of turnover and linking it to stay interview scores, CommonSpirit Health created a compelling case for a targeted retention strategy. This exposed a substantial decrease in turnover and a higher retention rate for employees involved in stay interviews.

If I had to choose one word to describe Visier, I would say it’s dynamic. That dynamic trait is so powerful because it allows us to tell stories, have conversations, and get to the insights that leaders need to make better decisions. - David Hashimi, Director of People Analytics

THE OUTCOME

People analytics became a business differentiator

With people as the company's biggest investment, CommonSpirit Health teamed up with Visier to help leaders understand what makes high-performing teams, how to share and scale best practices, and how to replicate success.

With Visier, HR and business leaders partner more closely than ever, translating complex insights into clear, actionable strategies. The outcome is a workforce that can save the organization money through improved retention and drive business performance.