We often talk about the employee lifecycle, the “recruit to retire” journey of an individual through multiple human capital processes. But the employee lifecycle really is a finite process.
It starts with the hiring process, may go through several cycles of performance management and development and the like, and then ends with separation from the organization. There might be some alumni networking but usually that’s where it ends. All too often, it seems that organizations are thinking of their overall HCM strategies in the same way, which is a mistake.
It may be easy to think that we hire, manage, and develop, and eventually people leave or the organization grows and then we start the process over again by sending requisitions to the recruiter, but this creates a reactionary relationship between business need and talent acquisition process and strategy.
In order to keep up with skill shortages and avoid costly role vacancies, organizations need to close the loop between business strategy, workforce planning, and talent acquisition.
Workforce planning and analytics may sound intimidating, but it’s important to note that it does not require a huge investment in technology and solutions to get started. You can start with the data you have available to you now by focusing on creating a mindset shift, helping the business see how workforce data and planning are really essential business processes.
Unfortunately, our research showed that 31% of organizations indicated that workforce data and analytics were used only by HR and not the business. And only 41% of organizations feed data from workforce planning back into their recruiting processes, and just 30% use it to inform their development priorities. This is a huge gap that organizations must overcome.
Where Workforce Data is Used
If your organization is struggling to close the loop, it is important to shift the organizational mindset around workforce data and analytics, and help make workforce planning part of how the business functions.
Work with business leaders to make the people conversation part of the business planning process. Find ways to visualize data and make it meaningful to business users, without overwhelming them with HR facing metrics. And help them see the action they can take based on this data.
This way you can have meaningful buy vs. build conversations around where you will find the talent required to execute against business plans. It’s also important to make the case around how greater partnership and visibility between HR and the business will help them achieve their goals more quickly.
Our research found that organizations that integrate workforce planning data back into their recruiting plans were 36% more likely to have above industry average engagement levels, 17% more likely to have above industry average customer retention, and 23% more likely to have turnover levels above industry average rates.
Moving from a reactive to an integrated approach to executing against workforce plans clearly yield significant business results.
Closing the loop between workforce planning needs and the talent acquisition processes that help meet them seems like an obvious connection. But it can be a struggle when there is no communication and understanding of how workforce data can inform business planning, and when the business cannot easily access it. By shifting mindsets and helping surface data more easily, organizations can truly create an ongoing HCM strategy that is fully integrated with business outcomes.