Inspiring confidence and trust

The protection of your data is at the forefront of everything we do. We strongly believe that a reliable and secure ecosystem is necessary and foundational to providing you with trusted, outstanding solutions.

Overview

Our Trust Services Program was established to ensure that Visier takes a holistic approach to protecting customer data, and that our practices draw upon industry best practices, global regulations, and information security and data privacy frameworks.

As part of the program, our Information Security, Data Privacy, Legal, and Governance, Risk and Compliance (GRC) teams work closely together to ensure we continue to:

  • meet applicable legal and regulatory obligations, 
  • maintain and enhance a robust internal control environment, and 
  • fulfill the commitments we made to our customers.

While we consider several aspects in designing and enhancing our Trust Services Program, its core components are based on people, governance, technology, continuous improvement, and assurance. 

To learn more about these components, click on the interactive diagram below:

Trust Services Program

Apart from robust policies and processes, our program has implemented technical controls for the protection and resiliency of core infrastructure and applications that support Visier products and services. Several advanced applications are used to monitor Visier’s infrastructure (e.g. SIEM, log aggregation and monitoring tools, threat and vulnerability solutions), detect unusual activities, and alert respective teams for appropriate action.

Our program is comprised of and managed by a team of subject matter experts in the areas of information security, data privacy, global laws, risk management, governance, audit, and compliance. Diversity of expertise within the Trust Services team drives Visier's integrated and holistic approach in protecting the organization and our customers.

Effective governance is key in helping Visier achieve its organizational objectives and strategic goals. Our corporate policies, processes, and practices consider business risks and applicable legal and global regulatory requirements. They are also based on leading information security standards and frameworks such as ISO/IEC 27001 and 27002, ITIL, COBIT, and US NIST.

The program’s components are regularly reviewed by Visier management and are continually enhanced based on the changing information security and regulatory landscape, emerging risks, and key customer concerns.

Our program provides both internal and external stakeholders (e.g. Visier’s Board of Directors, customers, prospects) confidence in Visier’s security, data privacy, and governance practices. Assurance is obtained from a wide range of sources, including third-party audits and attestations, certifications, self-assessments, risk management activities, and through fostering a strong security and privacy aware culture at Visier.

Technology

Apart from robust policies and processes, our program has implemented technical controls for the protection and resiliency of core infrastructure and applications that support Visier products and services. Several advanced applications are used to monitor Visier’s infrastructure (e.g. SIEM, log aggregation and monitoring tools, threat and vulnerability solutions), detect unusual activities, and alert respective teams for appropriate action.

People

Our program is comprised of and managed by a team of subject matter experts in the areas of information security, data privacy, global laws, risk management, governance, audit, and compliance. Diversity of expertise within the Trust Services team drives Visier's integrated and holistic approach in protecting the organization and our customers.

Governance

Effective governance is key in helping Visier achieve its organizational objectives and strategic goals. Our corporate policies, processes, and practices consider business risks and applicable legal and global regulatory requirements. They are also based on leading information security standards and frameworks such as ISO/IEC 27001 and 27002, ITIL, COBIT, and US NIST.

Continuous Improvement

The program’s components are regularly reviewed by Visier management and are continually enhanced based on the changing information security and regulatory landscape, emerging risks, and key customer concerns.

Assurance

Our program provides both internal and external stakeholders (e.g. Visier’s Board of Directors, customers, prospects) confidence in Visier’s security, data privacy, and governance practices. Assurance is obtained from a wide range of sources, including third-party audits and attestations, certifications, self-assessments, risk management activities, and through fostering a strong security and privacy aware culture at Visier.

Trust Contacts

To report a potential vulnerability or security issue, please contact our security team at security@visier.com.

For privacy questions please contact privacy@visier.com.

To contact Visier’s Data Protection Officer (DPO), please email dpo@visier.com.