Visier and First West Credit Union (Part 1)

As the third-largest credit union in British Columbia, Canada, First West Credit Union holds nearly $11 billion in assets under administration and serves close to 250,000 members.


To understand the impact of mergers on its workforce, and to help build a data-supported culture within HR, the leadership team at First West knew it needed to strengthen its focus on analytics. By enhancing visibility into employee movement, Visier has enabled First West Credit Union to improve new-hire performance and reduce turnover in key sales and service roles.

From a strategic point of view, now I can give HRBPs and the lines of business the ability to answer questions they may not know they’ve had and to see other questions that people may be asking as well. – Kristina Paule-Ocampo, HRIS Analyst, First West Credit Union