THE CHALLENGE

Outdated reporting was holding back growth

Gore Mutual had set an ambitious growth trajectory, but its reliance on outdated, spreadsheet-based HR processes was a serious barrier. Workforce planning and metric analysis required painstaking manual compilation, which was inefficient, unscalable, and far too slow for the data-driven decisions the company's expansion demanded. As Vice President, People | People Experience Jason Ramgoolam identified in 2021, the existing HR data ecosystem simply couldn't keep pace, and understanding its people was key to the company's future success.

To enact transformative change, it's imperative to demonstrate unequivocal value to our leadership. Establishing a digital and scalable HR platform is not just an operational necessity but a strategic imperative to support the company's growth ambition. - Jason Ramgoolam, Vice President, People | People Experience

THE SOLUTION

A three-phase path to data-driven business strategy

Gore Mutual took a phased approach. In phase one, stabilize data, the team ensured the accuracy of existing data to build reliable foundational reports, and the early insights quickly proved the value of a data-first approach and secured executive buy-in. In phase two, build for scale, Gore Mutual selected Visier in 2022, integrated key systems including Greenhouse, and became fully operational within six months, with impact showing almost immediately. In phase three, harvest the benefit, Visier moved by 2023 from an HR tool to a catalyst for strategic value across the business.

We finally were able to tell our executives that we have a people platform not only to help HR, but to help the business overall. - Yannick Fouagou, Director

THE OUTCOME

Data-informed decisions across the business

Visier proved transformative. Detailed analytics indicated a trajectory toward increased turnover in a specific team, and that predictive insight enabled Gore Mutual to respond with agility, implementing targeted interventions that reversed the trend and significantly reduced turnover in a critical area. Armed with advanced insights, the team also mapped employee journeys and personas to identify the drivers, outliers, and opportunities in its workforce, aligning talent strategy tightly to business objectives.

With the foundation in place, Gore Mutual is extending Visier to its leadership team, working toward role-based access across the whole organization, and evaluating Visier's Smart Compensation tool to sharpen its compensation strategy.

Empowering every individual in the organization with the tools to measure and understand business outcomes is vital for collective success. - Jason Ramgoolam, Vice President, People | People Experience