The Visier Service Portal enables you to access information that facilitates how you learn, communicate, and grow your knowledge of Visier and people analytics. Visier University, eLearning, technical support, knowledge, user guides, and community forums are all here in one place.

Yes, you do. As a first time user, you have to register your email address that is associated with the Visier People application. When registered, you receive an activation email to access the new Service Portal. This email comes from portal-signin@ext-mail.visier.com.

Note: You must use the activation link in the email to activate your account before you can sign in to the Visier Service Portal.

When you’ve activated your account, you can sign in to the Visier Service Portal right away. It takes approximately four hours to sync up the information into our database and apply the updates based on the type of access profile assigned to your account.

No. The activation email is ONLY sent to a new user who signs up for the first time on the Visier Service Portal.

The activation link expires in seven days. If you cannot activate your account using the link within seven days, you can request a new activation email.

When signing in, if you receive this message it means that your account already exists within Visier People. Please check your email messages for an account activation email from portal-signin@ext-mail.visier.com. If you’re unable to find the email, you can request a new activation email.

Yes, you do.

The Visier Service Portal is a separate platform from the Visier People solution. For full Single Sign-On (SSO) access, you need to configure SSO access to both Visier People and to the Visier Service Portal separately. Access to the Visier Service Portal uses a username and password as the default access method. However, your Visier People Administrator who has the Visier Case Manager profile can enable SSO for the Visier Service Portal following the guidance in this knowledge article.

Note: To access all areas of the service portal including Visier University, you must have an active Visier People user account and use the same email address (your username) when you register with the Visier Service Portal.

After you meet these requirements and register with the Visier Service Portal, it takes approximately four hours to apply these updates to your account. If you have difficulty after that time, please contact Visier Technical Support at 1-855-331-6952. For more information, see the How to submit a case to Technical Support knowledge article.

Follow these steps to reset your password:

1. On the sign in page, click the Forgot Password option.

2. In the Username field, add your email address with which you first registered with the Visier Service Portal and click Reset via Email to receive the Reset Password link in an email.

Note: To access all areas of the Visier Service Portal including Visier University, you must have a Visier People user account and use the same email address.

After you’ve activated your account by clicking the activation link in the email and completing the initial registration, you can sign in to the Visier Service Portal by doing the following:

1. In your browser, enter visier.com/portal-login or if you’re logged in to your Visier People application, click . You’re redirected to the service portal’s Sign In page.

2. Enter your email address (as your username) and your password, and click

   Sign in.

3. If your Visier Administrator has enabled SSO for the Visier Service Portal, you can start it from your company SSO launch page or if you’re logged in to the Visier People application, on the vertical navigation pane, click for

   Help.

If you register with an account that’s NOT associated with Visier People, your account has limited access to the Visier Service Portal. You can participate in forum discussions only, however you cannot access these other Visier resources:

• Visier University where you find the eLearning courses, training videos, and webinars on how to use Visier People solutions.

• Request Technical Support and other services from Visier.

• Knowledge Library, which includes product documentation, best practice guidance, and how-to articles.

1. Sign in to the Visier Service Portal, which is described under the How do you sign in to the Visier Service Portal? question earlier in this article.

2. When you’re signed in, on the menu bar click Visier University

Note: You need to have either the Visier Case Requester or Visier Case Manager profile assigned in your Visier People application to allow you to create support cases. If, after trying to raise a support case or any other request from the service catalog, all the fields are inaccessible (grayed out) and you’re unable to complete the form, please contact your Visier Administrator to assign one of the required access profiles—Case Requester or Case Manager. For more information on the different types of access profiles, please refer to this knowledge article.

To create a new support case when you have the correct profile assigned:

1. Sign in to the Visier Service Portal (as described earlier in this article) to request Technical Support services.

2. On the menu, click "Support"

If you’re a Visier People user, but you see a message saying No records in Case when you click into the View cases option under Support, make sure that you have the Visier Case Requester access profile attached to your account. If you’ve raised one or more cases with Visier, they’re visible to you in this section. To assign this access profile, contact your Visier People Administrator.

If you’re a Visier People Administrator, but you see a message saying No records in Case when you click into the View cases option, make sure you have the Visier Case Manager access profile attached to your account. Please contact another Visier Administrator to assign this access profile to you.

For more information on the different types of access profiles, please refer to the Enabling Access to Support Cases and Projects in the Visier Service Portal knowledge article.