Pitney Bowes Improves Retention with Visier People

Global technology firm improves retention, recruitment and retirement through in-depth analyses of diverse employee data

With unemployment at an all-time low and turnover on the rise, companies around the world are searching for ways to improve employee recruitment and retention. Pitney Bowes (NYSE:PBI), a global technology company providing commerce solutions that power billions of transactions, has deployed the full suite of Visier’s People analytics and planning solutions to gain a complete view of the firm’s employee experience and turn data into answers. This has enabled the company to develop more effective recruiting, onboarding, learning, internal promotion, and engagement programs to help improve retention.

“One of our biggest challenges was to understand what is really driving turnover, and what the keys are to improving retention,” said Andrew Gold, Vice President of Total Rewards and HR Technology, Pitney Bowes. “With Visier People, we were able to make changes to the way we onboard and engage with new hires to improve retention.  Visier is easy to use and brings together diverse and usually disconnected data sources to give us the insights we need to make better business decisions.”

Using Visier’s People analytics, Pitney Bowes is able to visualize the total employee experience, from recruiting to retirement, which then identified the key drivers of employee retention.  By pinpointing these drivers, the firm has been able to develop the right programs at the right times to improve recruitment, retention, and overall productivity, while also reducing costs.  

“Employee retention is a growing challenge for organizations around the world,” said John Schwarz, Visier CEO and Founder. “Pitney Bowes is an excellent example of how companies can replace ‘gut feel’ decisions with informed decisions based on data to address their people challenges and improve organizational performance, as well as their bottom line.”