Why Visier

Customer Experience

From idea to operation, our job is to help you.

Our experienced Customer Experience team has helped hundreds of companies to reveal the human truth, make better workforce decisions and achieve real business impact. Your success is our success.

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Meet your team

Technology can be hard, but our team makes it easy. From evaluation through onboarding and ongoing adoption, we’ve got your back. Our team ensures you have what you need to succeed.

Getting to know you

Pre-sales team that charts your course

Delivering you value early, your pre-sales team helps you map your organization’s business goals to outcomes with analytics. Get a clear path to project success, analytic maturity, and business value.

Pre-sales team

Services Sales

Visier has a variety of service offerings to guide you through your implementation, and to support content development, facilitate roll out, increase adoption, and build analytic maturity within your organization.

All service descriptions
Onboarding Services

Regardless of your onboarding needs, we have the solution to best suit your organizaion.

System Migration Services

System migrations can be difficult, let us help you with five types of system migration for your People Data.

Security Services

Take your security further with advanced security configuration.

People Analytics Services

Our experience is yours. Tap into the expertise of HR professionals with our People Analytics Services.

Planning Services

Kick start your Planning journey with a dedicated expert guiding you from the initial idea to roll-out.

Support Services

Take your support to the next level with our Premium Support Services.

Instructor-led Training Services

Learn more. Do More. Our Visier education experts are here to help.

Data Enrichment Services

Leverage the power of AI to standardize job titles and job skills, included at no extra charge.


Discover all you can do yourself, through the Visier Service Portal.

Customer excellence

Customer Excellence

At Visier, we want to turn you into a raving fan by ensuring that you have truly exceptional customer experiences with us. Our passion is helping you achieve and exceed your business goals by getting to the human truth needed to drive your organization’s success.

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Customer Success Manager

Your own personal quarterback who is focused on your success with Visier and helping you realize the full potential of your Visier People system.

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Advisory Services Consultant

Your own strategic consultant with years of industry and practitioner experience, giving you the functional and business process expertise to drive your success.

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Solution Architect

Your technical Visier People expert who supports you with integrations, project scoping, and technical account oversight.

Technical Support


First contact response rate

With coverage across three time zones, our experienced technical support team works side-by-side with our services delivery team, and is well-versed with your journeys. Get you the support you need, quickly, with a host of helpful options.

Included support

Visier support is world-class, giving you timely access to help and answers.

Data management support

Troubleshooting, change support, and data deletion, as needed.

Configuration changes

Implementing small changes to customize your experience.

Customization support

Quickly add new concepts, logic, or simple metrics.

Premium Support

Visier premium support gives you familiarity.


An assigned contact that knows your business, data, and solution.

More customizations

Support for more complex customizations.

Single point of contact

Work with a single person to manage, and resolve your cases.

“With Visier, one of the things we love is that things are drag and drop easy. We can have a five-minute conversation. Not a three-week development cycle.”

Gary Russo, Executive director of Workforce Intelligence

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