Overview
We understand that reliable access to our services is important. Using a holistic and integrated approach, Visier has developed and implemented business continuity and disaster recovery measures to ensure you can continue to access Visier solutions and services during a major disruption or disaster.
FAQs
What is your approach to disaster recovery and business continuity?
How has COVID affected business continuity at Visier?
Our well-rehearsed business continuity strategy became a critical asset in navigating the turbulence of COVID-19. Guided by Visier’s overarching Business Continuity Policy, each operational team triggered their continuity plans/processes and worked cross-functionally to coordinate the execution of our strategy. During the first weeks of the pandemic, Senior Management led several meetings to validate the effectiveness of our plans and to ensure all critical plans were reviewed in detail. Changes were made as necessary to enable us in continuing business operations as usual.
How are you securing the home office during COVID-19?
With most of our employees working from home, our Information Security (IS) and Information Technology (IT) teams have reviewed their infrastructure and network plans to ensure our workforce has secure and uninterrupted connectivity to corporate resources. Further, only company-issued and authorized devices can connect to Visier’s corporate network. Employees’ access to the corporate network must be done securely through VPN and multi-factor authentication (MFA).
All corporate laptops are fully-encrypted. Customer data always resides within the secure confines of Visier’s data centers and remains protected via robust technical controls.
All corporate devices are securely configured against Visier’s system hardening standards which are based on industry standards and best practices. Such requirements also cover the provisioning of endpoint detection and response software, tamper-proof security settings, and regular system/application security patches and updates by default.
How do you ensure high system uptime for your solutions and services?
Our infrastructure is designed and architected to be highly available. Visier’s data centers are physically dispersed within each of our geographical regions (Canada, the United States, and Germany) for redundancy and to minimize impacts to the availability of our solution in the event of an environmental disaster.
Apart from maintaining geographically dispersed data centers, we also rely on Amazon Web Service’s (AWS) Availability Zones (AZ) for system resiliency and multi-site redundancy that enable encrypted and near-time data replication and recovery. This structure enables customers to access their data despite environmental threats in their region.
How can I check the current uptime status of the Visier solution?
We designed our solutions to be available around-the-clock except during maintenance windows, which are used to perform system updates, infrastructure, security, and technology upgrades. You can view our near real-time system uptime reporting at
https://status.visier.com/.