Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management.
Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results.
Using the Medallia Experience Cloud, customers can reduce employee churn, turn detractors into promoters and buyers, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
Solution Spotlight
Key Talent Retention
Medallia's employee sentiment information combined with Visier's information about absences, overtime, management changes, etc. can help understand when key contributors are likely to leave and enable preventative measures.
Learning Effectiveness
Medallia's feedback capture from employees after training courses can help companies take action to improve learning effectiveness.
Workforce Productivity
Medallia's feedback capture in IT Service Management and other key points of the employee journey, combined with Visier information about employee tenure, classes, coaching sessions, etc. can help companies identify, track and improve productivity gaps.
Employee Experience
Medallia has a focused solution for tracking employee experience at all important touch points of the employee journey including finding job openings, interviews, job offers, onboarding, training and IT services.
Medallia Services
Data Migration
Solution Extension
Strategic Consulting
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