Case Study: First West Credit Union

Defending Against Attrition

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By enhancing visibility into employee movement, Visier has enabled First West Credit Union to improve new-hire performance and reduce turnover in key sales and service roles.

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As the third-largest credit union in British Columbia, Canada, First West Credit Union holds nearly $11 billion in assets under administration and serves close to 250,000 members. Formed in 2010 via the merger of two British-Columbia-based credit unions, First West now operates 54 branches throughout the province under the local brands Envision Financial, Valley First, Enderby & District Financial, and Island Savings.