Extension Definition
Increase customer satisfaction by proactively reducing churn and improving experience.
| Analyses and Business Questions | |
| Metrics | |
| Dimensions | |
| Concepts | |
| Internal Comparisons | This application does not include additional Internal Comparisons |
| What If and Planning Models | This application does not include additional What If and Planning Models |
| Subjects | |
| Events | |
| Overlays | This application does not include additional Overlays |
Core Blueprint V1.32.11
November 25, 2025
An analysis is a document that describes a collection of analytical content to analyze and understand a particular use case. While you can generate your own Analysis, each Visier application is delivered with a set of standard analyses.
| Display Name | Description | Business Questions | ||||||
|---|---|---|---|---|---|---|---|---|
| Customer Satisfaction Data - Validation | Validate the configurations and counts for customer satisfaction data. |
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| How does people data impact customer satisfaction? | Explore the relationship between employee data and customer satisfaction to identify key correlations and impacts. | |||||||
| Learn About Customer Satisfaction Metrics | Learn about the different types of customer satisfaction score metrics available in the Customer Satisfaction Extension. |
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A metric is a value that is computed from the Subject and Events for a particular group of entities in a particular time frame. An example of a metric is "Turnover Rate."
| Display Name | Description |
|---|---|
| Average Customer Satisfaction Score After Learning Completion | The average overall score for customer satisfaction surveys completed for transactions that occurred within three months after the employee's customer satisfaction learning completion date. |
| Average Customer Satisfaction Score Before Learning Completion | The average overall score for customer satisfaction surveys completed for transactions that occurred within three months before the employee's customer satisfaction learning completion date. |
| Average Customer Satisfaction Survey Score | The average overall score for customer satisfaction surveys completed during the period. |
| Median Customer Satisfaction Survey Score | The median overall score for customer satisfaction surveys completed during the period. |
| Total Transactions | The total number of transactions during the period. |
A dimension is created from a concept or property and contains all the potential values. It is then used to allow filtering and grouping of the content. Dimensions can be hierarchical. An example of a dimension is "Generation" which groups employees by the year of their birth.
| Display Name | Description |
|---|---|
| Assignee Type | The classification of the assignee. For example, employee or automated. |
| Customer Satisfaction Rating | The numerical score provided by a customer. |
| Customer Satisfaction Survey Question | A question from the customer satisfaction survey. |
| Customer Satisfaction Survey Question ID | The unique identifier for the customer satisfaction survey question. |
| Store Location | The geographical location of the store. |
| Store Name | The name of the store. |
| Transaction Status | The status or outcome of the transaction. |
| Transaction Type | The classification or category of the transaction. |
Visier employs a large range of analytical concepts, these define expected and desired analytical objects. Each concept allows configuration so that the concept can be employed by you. An example of a concept is "Involuntary Turnover" which allows you to define the types of turnover that are to be considered as involuntary.
| Display Name | Description |
|---|---|
| Customer Satisfaction Learning Items | The learning items that are targeted towards improving customer satisfaction. |
Subjects are entities that evolve and change. They have properties and changes to those properties are captured over time. An example of a subject is "Employee."
| Display Name | Description |
|---|---|
| Employee | Current employees of the organization. |
| Store | The physical store location, with details such as the city, state, region, and country. |
| Transaction | An interaction between a customer and a member of the organization. |
| Transaction Assignee | The intermediate subject containing information about employee assigned transactions. |
Events are records that occur at a specific point in time and do not change after they have occurred. An example of an event is an interview.
| Display Name | Description |
|---|---|
| Customer Satisfaction Survey | A survey of the customer's experience and satisfaction with the transaction process. |