Extension Definition

CASE MANAGEMENT EXTENSION

Strengthen employee relations by mitigating risks and resolving cases quickly and effectively.

Table of Contents
Analyses and Business Questions
Metrics
Dimensions
Concepts
Internal ComparisonsThis application does not include additional Internal Comparisons
What If and Planning ModelsThis application does not include additional What If and Planning Models
Subjects
EventsThis application does not include additional Events
OverlaysThis application does not include additional Overlays
Visier Blueprint Version

Tenant Version

Core Blueprint V1.31.12

Last Updated

August 25, 2025

Analyses and Business Questions

An analysis is a document that describes a collection of analytical content to analyze and understand a particular use case. While you can generate your own Analysis, each Visier application is delivered with a set of standard analyses.

Display NameDescriptionBusiness Questions
Case ManagementAnalyze the cases being filed across the organization
How many cases were handled this period?
What is the current status of cases handled this period?
What types of cases come from which parts of the organization?
What types of cases are new employees logging compared to others?
How many days does each type of case take to be resolved?
Do cases logged through different sources have faster resolution times?
How many cases were escalated in the period?
Additional analyses
Discover Employee Relations and Case Management InsightsFind valuable insights about your employee relations and case management work.Overview
Employee Relations CasesAnalyze the employee relations cases being filed across the organization
How many employee relations cases were handled this period?
How many employee relations cases are open and what stage are they at?
Which organizations have the most employee relations cases?
How are employee relations cases filed?
Do groups that have more employee relations cases have higher exit rates?
Does span of control impact the number of employee relations cases filed?
How long do employee relations cases take to close?
Additional analyses
How long do employee cases take to resolve?Analyze what is impacting case resolution times
What is the average time to close for employee cases?
What is the trend for case resolution times?
Do cases logged through different mediums have faster resolution times?
Do resolution times vary by location?
How does the current days open count compare to the historical time to close?
Additional analyses
How long do employee relations cases take to resolve?Analyze what is impacting employee relations case resolution times
How long have employee relations cases been open for and how does that compare to the average resolution time?
Are employee relations case close times increasing or decreasing?
Are response times consistent across case sources?
Does the average resolution time of employee relations cases vary by location?
Additional analyses
Monitor Employee CasesMonitor the volume and progression of employee cases.
Monitor Case Volumes
Monitor Case Progression
Which employees are filing cases?Analyzing which groups of employees are filing cases
Which organizations are filing more cases?
Which job families are filing more cases?
Do employees with more tenure file more or fewer cases?
Do employees of certain generations file more cases than others?
Is there a relationship between age and tenure when it comes to case volumes?
Additional analyses
Which employees are filing employee relations cases?Analyzing which groups of employees are filing employee relations cases
Which organizations are filing more employee relations cases?
Which locations and job families are filing the most employee relations cases?
Do employees with more tenure file more employee relations cases?
What proportion of employee relations cases are being filed by managers?
Additional analyses

Metrics

A metric is a value that is computed from the Subject and Events for a particular group of entities in a particular time frame. An example of a metric is "Turnover Rate."

Display NameDescription
Case Days to CloseThe average number of days between case open to close for cases that closed, during the period.
Case Time in StageThe average number of days cases have been in their current stage.
Cases Closed RatioThe number of cases that were closed, as a percentage of the number of cases open, during the period.
Cases Closed in PeriodThe number of cases that were closed during the period.
Cases EscalatedThe number of cases that were sent to a secondary or tertiary level of support, during the period.
Cases OpenThe number of cases that are open, at the end of the period.
Cases Open in PeriodThe number of cases that were open at any point during the period.
New CasesThe number of cases that were opened, during the period.
New Cases Percent of TotalThe percentage of cases that were opened that possess a particular attribute during the period.
New Cases per EmployeeThe number of cases that were opened per employee during the period.
Open Cases AgeThe average number of days that open cases have been open.
Total Case Penalties and FinesThe total amount of material fines, penalties, and compensation for damages as a result of violations regarding social and human rights factors at the end of the period.

Dimensions

A dimension is created from a concept or property and contains all the potential values. It is then used to allow filtering and grouping of the content. Dimensions can be hierarchical. An example of a dimension is "Generation" which groups employees by the year of their birth.

Display NameDescription
Case LevelThe urgency of the case (e.g., Tier1 or Tier2).
Case ManagerThe case manager of the incident.
Case ResultThe result of the case.
Case SourceThe source of the case (e.g., Anonymous Call or Anonymous Email).
Case StatusThe status of the case.
Legal CounselThe name of the lawyer overseeing this case.

Concepts

Visier employs a large range of analytical concepts, these define expected and desired analytical objects. Each concept allows configuration so that the concept can be employed by you. An example of a concept is "Involuntary Turnover" which allows you to define the types of turnover that are to be considered as involuntary.

Display NameDescription
Cases EscalatedThe cases that were sent to a secondary or tertiary level of support.
Cases Escalated to External AuthorityCases of worker concerns that have been escalated through channels to external authorities.
Employee Relations CasesThe cases categorized as employee relations.
Escalation LevelThe case escalation level.
Not Discrimination and Harassment CasesCases that are not categorized as discrimination or harassment.
Stagnant CasesThe cases that have not changed for 60 days or more.

Subjects

Subjects are entities that evolve and change. They have properties and changes to those properties are captured over time. An example of a subject is "Employee."

Display NameDescription
Employee CasesThe cases of an employee.