Technical Support Analyst – Vancouver, Canada

Visier’s Customer Success team is passionate about delivering unparalleled service and support to our customers.

We are currently seeking a highly motivated, detailed oriented individual to join our Customer Success team as a Technical Support Analyst. This a customer-facing role and the selected candidate must possess strong technical support skills as well as strong experience in customer handling, support escalation and a passion for helping customers.  Previous experience working in a SaaS environment is strongly preferred.

This individual will be responsible to investigate data related issues, deliver expertise on product related questions, and provide a world-class customer support experience.

What you'll be doing...

  • Have a strong customer service focus with the commitment to excellence.
  • Work with enterprise customers to anticipate, identify and respond to issues and questions they experience with Visier’s solutions and address their technical concerns and requests.
  • Serve as a product expert (technical and functional) for Visier’s product services
  • Coordinate Customer Success functions to diagnose, troubleshoot and solve client’s technical issues in a timely and professional manner
  • Collaborate with Customer Success, Development, and Operations teams to strategize client-specific implementation tactics
  • Assist with implementing Visier best practices

What you'll need...

  • Post-secondary education and minimum 2+ years experience in technical focused customer support role
  • Strong analytical skills and problem solving skills
  • Strong technical aptitude and experience working with SQL and ETL Tools
  • Experience troubleshooting issues with online based applications
  • Experience working with data structures
  • Excellent interpersonal and communication skills with excellent telephone etiquette, and able to comfortably present and explain complex concepts via phone and webinars
  • Efficient time management skills, able to work under pressure and remain organized
  • Effective communication skills, able to resolve differences to reach an understanding
  • Ability to multitask and prioritize work

We prefer…

  • Knowledge working with Salesforce
  • Working knowledge of one scripting language (bash, batch)

What To Expect

This isn’t just about us getting to know you. We believe that you need to get your hands dirty (so to speak) to make sure Visier is the right career opportunity for you. So feel free to ask lots of questions, read up on our company news, check out our thought leadership and peep our social media channels. As you get to know what we’re all about, we hope that you’ll become increasingly confident and excited that Visier could be your next big move.

Once your application is received and reviewed, qualified candidates will move on to our next steps.

  1. Chat with our Talent Acquisition team
  2. Come onsite for a meeting with the hiring manager and your potential team
  3. Meet with one of our executive leaders and learn how your career can grow with Visier

Sound Like A Match?

Hire Me
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This privacy notice and the Visier Privacy Statement set out how Visier, Inc., Visier Solutions Inc., and their service providers (collectively, “Visier”) collect, use, disclose, and store your information on the Visier Careers website. By submitting your application, you consent to the collection and use of your information in the manner described below.

Visier collects your information to:
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  • Retain as part of your employment file if you become employed by Visier.
 

By submitting your application, you agree to the following:

  • The information submitted by you is accurate and current. Any misrepresentation may result in your disqualification from and/or termination of employment.
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  • Visier may request and collect additional information from you, such as test scores, performance assessments, and references, as reasonably required to assist in assessing your suitability for the position.
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If you have any questions about the collection or use of your information, please contact Visier’s GRC & Privacy department at privacy@visier.com or 550 S. Winchester Boulevard, Suite 620, San Jose, CA, USA, 95128. Email is not a secure form of communication so please do not include any sensitive information in an email.

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