Technical Support Analyst – Vancouver, Canada

Visier’s Customer Success team is passionate about delivering unparalleled service and support to our customers.  We are relentlessly passionate about empowering companies with the insights they need to confidently answer critical business questions and be more successful. PayPal, Yahoo, LinkedIn, Micron, Time Inc, Electronic Arts, and BMO are just some of the brands we’ve transformed with our award-winning solutions. Our vision is ambitious: to redefine the field of business intelligence by creating domain-specific and end-user-centric analytic applications.

We are currently seeking a highly motivated, detailed oriented individual to join our Customer Success team as a Technical Support Analyst. This a customer-facing role and the selected candidate must possess strong technical support skills as well as strong experience in customer handling, support escalation and a passion for helping customers. Previous experience working in a SaaS environment is strongly preferred. This individual will be responsible to investigate data related issues, deliver expertise on product related questions, and provide a world-class customer support experience.

Remote
Remote

What you'll be doing...

  • Customer-service focus on the commitment to excellence.
  • Working with enterprise customers to anticipate, identify and respond to issues and questions they experience with Visier’s solutions and address their technical concerns and requests.
  • Serving as a product expert (technical and functional) for Visier’s product and services.
  • Coordinating Customer Success functions to diagnose, troubleshoot and solve client’s technical issues in a timely and professional manner.
  • Collaborating with Customer Success, Development, and Operations teams to strategize client-specific implementation tactics.
  • Assisting with implementing Visier best practices.

What you'll bring to the table...

  • Post-secondary education and minimum 4+ years experience in a technical-focused externally-facing customer support role.
  • Proven ability to script in at least one (1) language, ie: Python, Bash, JavaScript, Perl, etc.
  • Strong analytical and problem-solving skills.
  • Exceptional technical aptitude and experience working with SQL and ETL Tools.
  • Proven troubleshooting skills, resolving issues with online-based applications.
  • Experience working with complex data structures, data warehousing concepts.
  • Excellent interpersonal and communication skills with excellent telephone etiquette, and able to comfortably present and explain complex concepts via phone and webinars.
  • Efficient time management skills, able to work under pressure and remain organized.
  • Ability to anticipate and predict potential cascading effects of changes made within customer environments.
  • Effective customer resolution skills and an innate ability to resolve differences to reach an understanding.
  • Ability to prioritize work and work with ongoing changes within the work environment.  

What To Expect

This isn’t just about us getting to know you. We believe that you need to get your hands dirty (so to speak) to make sure Visier is the right career opportunity for you. So feel free to ask lots of questions, read up on our company news, check out our thought leadership and peep our social media channels. As you get to know what we’re all about, we hope that you’ll become increasingly confident and excited that Visier could be your next big move.

Once your application is received and reviewed, qualified candidates will move on to our next steps.

  1. Chat with our Talent Acquisition team
  2. Come onsite for a meeting with the hiring manager and your potential team
  3. Meet with one of our executive leaders and learn how your career can grow with Visier

Sound Like A Match?

Hire Me