Senior Customer Value Manager – London, UK

At Visier we are reinventing Big Data Analytics with Applied Business Analytics solutions that work “out-of-the-box” for our customers. A highly successful company with ~$100 Million in funding, in only a few years on the market Visier’s Workforce Intelligence solution has been chosen by 120+ large enterprises, including many top brands.

We are relentlessly passionate about empowering companies with the insights they need to confidently answer critical business questions and be more successful. PayPal, LinkedIn, Experian, Bosch, Merck KGaA, BASF, Commonwealth Bank of Australia are just some of the brands we’ve transformed with our award-winning solutions.

We are looking for candidates who are experienced in managing enterprise-level relationships and driving product adoption. This role is critical to the success of our customers adoption of our solutions. You will be responsible for building relationships with our enterprise customers to drive engagement and accelerate product adoption. You will also help to deliver training programs to our growing customer base.

Remote
2 Angel Square, London,
EC1V 1NY, GB
Remote
Remote

What you'll be doing...

  • Work proactively and responsively with customers to ensure they are getting value from our solutions, helping them define and track the specific business and workforce outcomes they want to drive through their use of Visier
  • Help customers build and execute a rollout strategy to make our solution sticky
  • Define project schedules and manage multiple projects simultaneously
  • Outline and define training needs for your customers
  • Facilitate instructor-led trainings through multiple mediums including virtual and in-person, and perform Train-The-Trainer sessions as needed
  • Monitor customer’s health and take action when it does not meet our indicators for success and value
  • Collaborate with others in the Customer Success function, and various other resources such as the Sales function, to ensure customers are on track to achieve value
  • Build meaningful, lasting relationships with customers – including advocating for customers internally – while managing customer expectations in alignment with Customer Success processes
  • Update tools as required by the Customer Success processes (Salesforce, Teamworks, Confluence, etc.)
  • Enrich the collective knowledge base at Visier by sharing experiences, lessons learned on the product, data management practice, domain (HR, etc.)
  • Act as an expert resource and drive product adoption within our customer’s workplaces remain on the forefront of emerging industry practices

What you'll bring to the table...

  • 7+ years experience being in an HR-related profession
  • Understanding of workforce management, workforce analytics, change management and HR
  • Understanding and experience in analytic projects and the use of analytics in large enterprises
  • Strong experience working in consulting, facilitation, and training and learning & development
  • Demonstrated ability to consult with and influence stakeholders (external client-facing experience a definite asset)
  • Excellent interpersonal and communication skills with excellent telephone etiquette, and able to comfortably present and explain complex concepts face to face, phone and web meetings
  • Comfortable and effective in interacting with a range of users at Fortune 500 companies from Director through to senior executive levels
  • Exceptional time management, organizational, and prioritization skills with a keen attention to detail
  • Ability to exercise sound judgment as an independent and proactive problem solver
  • Believe in integrity, empathy, and sincerity as the way to approach customers and ensure their satisfaction and success
  • Ability and drive to succeed and thrive in a fast paced and dynamic technology industry environment
  • Experience and knowledge in business expansion also a strong asset

What To Expect

This isn’t just about us getting to know you. We believe that you need to get your hands dirty (so to speak) to make sure Visier is the right career opportunity for you. So feel free to ask lots of questions, read up on our company news, check out our thought leadership and peep our social media channels. As you get to know what we’re all about, we hope that you’ll become increasingly confident and excited that Visier could be your next big move.

Once your application is received and reviewed, qualified candidates will move on to our next steps.

  1. Chat with our Talent Acquisition team
  2. Come onsite for a meeting with the hiring manager and your potential team
  3. Meet with one of our executive leaders and learn how your career can grow with Visier

Sound Like A Match?

Hire Me
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